Frequently Asked Questions

If your item fails, there is a small fee to cover the costs of our technicians time for assessing your equipment.

We recommend having your equipment calibrated every 12 months unless otherwise stated in your company policy. For heavy use items, we recommend 6 monthly calibrations to maintain adequate safety standards and to extend the life span of your equipment.

We offer a wide variety of onsite calibrations services; however, some items need to be calibrated in our laboratory to the fragile nature of our testing equipment.

Some items can be repaired, depending on the extent of the damage and what the fault is. If your item is not able to be repaired, where possible our technicians can provide a free quote to replace your equipment.

We are able to provide free quotes for both on and offsite calibration, equipment repairs & new products.

Industry Scientific uses NATA certified equipment in their laboratory with a quality assured policy.

Over time, equipment can start to degrade due to wear and tear which can result in inaccurate measurements and possible safety concerns. We recommend regularly calibrating your equipment to ensure it stays in optimal working order and is therefore always accurate and reliable.

To calibrate an instrument means to compare a standard (a known and certain measurement) and the measurement of your instrument. When you calibrate your instrument, you are basically making small adjustments by comparing your instrument to a standard that is uniquely and accurately made to meet your needs.